Effective June 2014

At Syscomss Solutions, we respect and protect the privacy of visitors to our website, www.syscomss.com, together with the other websites that Syscomss Solutions operates. This Privacy Policy explains how we collect and use visitors and customer’s information, particularly personal information, as part of the Service. The information Syscomss Solutions collects and uses is limited to the purpose for which customers engage Syscomss Solutions and other purposes expressly described in this Policy. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Syscomss Solutions Websites, whether or not you are a user of Syscomss Solutions on-demand customer service support platform.

What do we mean by Personal Information?

In this Policy, personal information means information or an information set that identifies or could be used by or on behalf of Syscomss Solutions to identify an individual and includes Personal Data as such term is defined in our Terms. Except as described in this Policy, Syscomss Solutions will not give, sell, rent or loan any personal information to any third party.

Personal information does not include Usage Data which we define as encoded or anonymized information or aggregated data we collect about a group or category of services, features or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers needs and improve the Service as well as for advertising and marketing purposes. We do not share Usage Data with third parties in a way that would enable them to identify you personally.

How Do We Collect, Use and Share Your Personal Information and Other Information?

Information You Provide to Us

When you register for the Service, we ask for personal information such as your name, address, phone number, e-mail address, as well as certain related information like your company name and website name. We also collect personal information such as an email address and a name or alias of any agents or end users you authorize to log into and utilize the Service in connection with your account and a password from these Agents when they first access the service. If you sign-up for a 30-day free trial account, you are not required to enter your credit card information unless and until you decide to continue with a paid subscription to the Service. Syscomss Solutions uses a third-party intermediary to manage Online Payment Gateway processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on Syscomss Solutions behalf.

Syscomss Solutions may use the personal information provided to operate the Service and tailor its customers’ needs, for billing, identification and authentication, to contact and communicate with you and your Agents about the Service and your and their use of the Service, send marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service.

Syscomss Solutions may also share personal information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high quality user experience. We do not permit our service providers to use the personal information we share for their marketing purposes.

Log Files

As is true with most websites, Syscomss Solutions gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp, and click stream data. Occasionally, we may connect personal information to information gathered in our log files, as necessary to improve the Service for individual customers. Otherwise, we generally use this information as we would any Usage Data, to analyze trends, administer and maintain the Service, or track usage of various features within the Service.

Cookies

A cookie is a small software file stored temporarily or placed on your computers hard drive. The main purpose of a cookie is to allow a web server to identify a users computer and web browser, and tailor web pages and/or login information to their preferences. Cookies help us promptly display the information needed to use the capabilities of the Service and other information which we consider to be of interest to visitors to the Syscomss Solutions Websites and users for the Service. By gathering and remembering information about website preferences through cookies, we can provide a better web and marketing experience. Cookies dont give us access to users computers, and the information we collect through cookies doesnt include personal information.

When your agents or end users use the Service we utilize session cookies, which allow us to uniquely identify your browser while you are logged in and to process your online transactions. Session cookies disappear from your computer when the web browser is closed or computer is turned off. We also utilize persistent cookies to identify Syscomss Solutions Agents and End Users and make it easier for them to log into and use the Service. Persistent cookies remain on computers after the web browser is closed or the computer is turned off.

We utilize various categories of cookies, which are summarized below along with the options available to you to manage them.

Essential: Essential cookies are those that are critical to the functionality of the Service. We use these cookies to keep an agent or end user logged into the Service and remember relevant information when the agent or end user returns to the Service.

Functional: We use functional cookies to track agents and end users activities in the Service, understand their preferences and improve their user experience. These cookies can also be used to remember configurations of the Service that our customers can customize.

Marketing: We engage third party providers to serve a variety of marketing cookies that enable us to track and analyze usage, navigational and other statistical information from visitors to the Syscomss Solutions Websites. This information does not include personal information though we may reassociate this information with personal information we have collected when it is received. Marketing cookies are also used to track the performance of our advertisements and are employed by third party advertising networks that we utilize. These advertising networks follow online activities of visitors to the Syscomss Solutions Websites and use this information to inform, optimize and serve tailored advertisements on the Syscomss Solutions Websites or on other websites they visit that we believe would most effectively promote the Service to you. We also use third parties to collect information that assists us in other methods of remarketing our Service to visitors to the Syscomss Solutions Websites, including customized email communications.

You can generally accept or decline the use of cookies through a functionality built into your web browser. To learn more how to control cookie settings through your browser:

Click here to learn more about the Private Browsing setting and cookie setting in FireFox;

Click here to learn more about Incognito and cookie setting in Chrome;

Click here to learn more about InPrivate and cookie setting in Internet Explorer; or

Click here to learn more about “Private Browsing and cookie setting in Safari.

Compliance with laws

We cooperate with government and law enforcement officials to enforce and comply with the law. We will disclose any information about Users upon valid request by government or law officials as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect your property and rights, or the property and rights of a third party, to protect the safety of the public or any person, or stop activity we consider illegal or unethical.

Changes to the policy

Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, to be on the safe side, we suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contact Us

If you have questions regarding this Policy or about the privacy practices of Syscomss Solutions, please contact us by email at privacy@syscomss.com.